The certification program for private companies in bus transportation
aims at raising the quality of business interactions, and
thus, with each stage of customer service as of the first
contact with the customer the certified company must comply
to the standard. Nothing is left to chance, and consequently
safety, competence, quality and reliability are not taken
for granted anymore. Thus, instilling the procedures, rules
and standards in a bus transport company guarantees the customer
as to the level of promised service.
For the customers of Groupe Galland the certification represents
an objective tool to make sure that they deal with a professional
company offering high class quality services guaranteed by
the implementation of rigorous processes.
Obtaining this certification is a very long and difficult
exercise. The team of Groupe Galland is proud to have met
all the requirements necessary for its accreditation to the
BNQ standard quality.
Our commitment towards the BNQ quality aims the following
objectives :
- To respect and in turn enforce the respect of the laws,
the rules and regulations, the codes of good conduct, the
standard of quality of the bus transport services and any
other references applicable to our branch of industry.
- To transmit information that is clear, precise, complete
and honest with our customers, as well as our personnel,
and this, in any type of promotional communication and internal
affairs..
- To know our target customers as best as possible in order
to adapt and to offer services of quality in conformity
with our customers expectations.
- To aim at high levels of human quality, in particular
empathy, courtesy, honesty, diligence, in order to merit
at any time the respect of our customers and our personnel.
- To show concern and consideration towards the customers
having particular constraints or needs.
- To ensure at any time the safety of our customers, their
goods and our human resources.
- To maintain for our customers equipment that is clean
, suitable, in a sufficient number, in perfect condition
to be used and all the while answering the safety requirements.
- To encourage the conservation of the natural resources
and to set up responsible practices concerning the environment,
the cultural and human inheritance.
- To respect and protect the confidentiality of personal
information and the private life of our customers.
- To encourage the professional training for our human resources
and the development of their technical and technological
expertise.
In support of the high quality policy standards, we laid
down the following objectives :
- To respect our contractual obligations in any time, and
as of the first time.
- To set up rigorous quality controls in order to ensure
a constancy in our services.
- To reduce to as low as possible the level of errors and
the elements not-in conformity in our services.
- To answer with vigilance the complaints of our customers
and to treat them to their satisfaction.
